Frequently Asked Questions
The Lemon Law requires manufacturers who cannot repair the defects in your product to refund your money or replace it with a product that is not defective. It is that simple! The law also requires retail stores and dealers to sell and lease you a product that is free of defects. If a store sells or leases you a defective product, you are entitled to your money back even if you have used the product for a considerable period of time.
Under Lemon Law, manufacturers are required to honor the warranties they have provided to you. You paid for the warranty when you purchased or leased the item, so manufacturers have to stand behind that warranty. This means that they must promptly, conveniently, and permanently repair your product. If they cannot, the Lemon Law steps in to help you.
The following links may also be helpful to you.
Consumer Organization/Group Links
- California Arbitration Certification Program
- California New Motor Vehicle Board
- Better Business Bureau Autoline Program
- National Highway Traffic Safety Administration
- Insurance Institute for Highway Safety
- General Motors LLC Customer Service
- Fiat-Chrysler Customer Service
- Ford Motor Company Customer Service
- Nissan North America Customer Service
- Toyota Customer Service
- Honda Customer Service
- Mercedes Customer Service
- BMW Customer Service
- Porsche Customer Service
- Volvo Customer Service
- Kia Customer Service
- Hyundai Customer Service
- Subaru Customer Service
- Mazda Customer Service
- Maserati Customer Service
- Tesla Customer Service
The vast majority of Lemon Law cases settle prior to trial. However, if the store, dealer or manufacturer continues to dispute your claims, it may become necessary for you to give testimony. If so, you will be fully prepared by our office and you will not be alone.
You may terminate your relationship with us at any time, however, if very late in the proceedings and you ask another attorney to take over your case from us, we may ask that the other attorney pay our fees and costs out of any settlement or judgment they receive for those amounts.
The Lemon Law provides for the recovery of a Civil Penalty under circumstances where the store, dealer or manufacturer knows it must offer you a refund or replacement product, but it intentionally refuses to make that offer to you. In appropriate cases, we will discuss the recovery of a Civil Penalty in more detail with you. The Civil Penalty may be awarded to you in any amount up a maximum of two times the price of your vehicle.
Generally, yes. However, if you are required to obtain alternative transportation and cannot make payments on both vehicles, there are sometimes strategies that we can employ to help you manage that burden. Call us to discuss.
It often depends on the individual circumstances of each case, but the general rule is that you are required to give the store, dealer or manufacturer at least two opportunities to repair the defects. For issues that are safety related, if the vehicle remains defective after the second repair visit, you generally are covered by the Lemon Law. For issues that are not safety related, but still affect the use or value of the vehicle, you may want to permit the store, dealer or manufacturer at least three opportunities to make the repairs. However, if you have any doubt about whether an issue is a safety problem, either return it immediately for repairs or call Sage Law Group, LLP.
Yes, as long as the person or business who uses the vehicle has five or fewer vehicles registered to their name. The Lemon Law covers small businesses who frequently use their vehicles for operations, deliveries, and transportation activities.
Yes, as long as you purchased or leased the vehicle with an express or implied warranty.